There are certain rights of a customer that a businessman should take care of. They should work keeping in mind that customers are god and their business is running because of those customers. They should not be cheated by a businessman. They may also take some legal action if they feel cheated. Thus, below stated are some rights of customers that a businessman must offer:
- Return Policies:
This is not any kind of compulsion but it is appreciated if you accept the sold items within some period of days. If a customer does not like that product and wishes to get it returns, you must do it for them. This practice will make a good bond with them and most probably they will return back to shop from your store. But on the other side, you must also ensure that you have checked the product that it is in original quality as it was before.
First of all, you should not keep the goods in your store which has low quality. Only the best quality products must be sold at your store. You should give them a warranty for these products so that they feel free to get it exchanged for the new one. Warranty is not only an add on, but it is also the right of a customer. Your sale of the product will also increase if they have warranties on them as customers will feel that the product is reliable to purchase.
If every customer is paying the amount they are asked for, it becomes their right to ask for the best quality of products. Thus, you must keep a quality check of the products that you are selling to your customers. If you keep up the standards of your quality and the goods you sell, more and more customers will get attracted to your shop. This will help you in expanding your business as it is reaching out to more and more people.
- Right to Safety:
Whatever products you are selling, they must be safe for the customers. The materials used for making it should not affect the health of customers and should not be harmful to them. If it happens so, again, they have the right to take legal action. Furthermore even if something happens to them by chance, then to be prepared for it, one must have the best price professional indemnity insurance for the best outcomes. Thus, their right to safety should not be affected by your products.
For everything a customer bought, they should be provided with a proper bill for it. A receipt for purchases will make them feel the level of your professionalism. Generating computerized receipts will help you in managing taxes at the end of your month and year. This will make transparency in your business that you are paying a proper amount of taxes and are not cutting that amount down.